Working with us
For Brands Who Inspire Change
Connection Group is a Michigan-based brand design firm specializing in integrative marketing solutions for women-owned businesses, and professional service organizations throughout the United States.
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Estimate Process
Initial contact will begin with a discussion of your project, how it will serve you, who it will reach, etc. We can discuss which services you require and the desired delivery date.
Connection Graphics will supply an itemized or package estimate based on each project’s specifications. An hourly rate is assigned to individual services and, when necessary, estimates from outside services are included on the quote. We can provide estimates for printing / hosting as project specifications develop. Client may work with any chosen printer or host.
Estimate Disclaimer
- 1/2 down is required for all graphic design services. Remaining balance of design charges due upon first full proof, or within 30 days of full proof.
- Unless indicated, one set of changes to each design item is included in estimate. Additional changes to design and content will be billed at the hourly rate.
- Ownership of all final files paid in full is awarded to client. If ownership of additional concepts or creative working files is desired additional fees will be applicable.
- Once paid in full, final files used for printing or digital use are owned by customer.
All information in an estimate is confidential to the extent permitted by law. Please provide all materials Connection Group, Inc. (CG) needs to complete your order. Estimates do not include hosting/printing/shipping costs or sales tax unless indicated. Project time lines exceeding six months for development are subject to contract review. CG retains permission to use original designs for use in CG company marketing materials. CG will add a link to all home pages of websites created. Client is responsible to pay all court costs and other expenses incurred by CG to collect on unpaid past due balances. Please contact us if you have any concerns or need to work out a payment plan.
Placing Order
When you are ready to engage Connection Graphics in the development of your materials, we ask you to sign, date and return a copy of the estimate agreement or respond digitally via email. Please include all materials necessary for us to begin your project, including 50% deposit and a copy of the design estimate agreement. We offer guidance when needed regarding your project description, parameters, procedures, or other details.
Schedule
Turnaround dependent upon project; we will delineate turnaround parameters when all elements of the project are provided to begin work. Viewing and response to proofs must be timely to fit the project estimate and delivery. With a timely review and response to proofs we will meet your deadlines.
Design Process
In the design execution phase, we proceed with the design project that will most clearly define a client’s brand and make a lasting impact on its business. Depending on the type of job it is, we’ll then present at least two concepts for you to consider, we will talk with you and explain why we did what we did, and receive feedback! Finalized design are presented to you with a final proof via email or laser print depending on project.
Delivery
Upon final approval and payment, we’ll ship your work to you and/or its final destination for completion or upload website files to chosen host servers.
Web Hosting / Domain Based Emails
All accounts are set up on a pre-pay basis. Setup fees may be charged for all new accounts and major account changes. All pricing is guaranteed for the term of pre-payment. We reserve the right to change prices at any time. Any account not brought current within 7 days of e-mail notice or exceeding this time frame in any way is subject to suspension. The Client is responsible for all money owed on the account from the time it was established to the time that the Client notifies us in writing for a request for termination of services. Email notification will be sent to the Client prior to their hosting renewal date. The Client is responsible to reimburse Connection Graphics all bank charges caused by returned checks and declined credit card payments as well as the outstanding amount. Connection Graphics reserves the right to bill the Client for special handling fees. Read More →
Review Terms, Deposits & Changes Policies
TERMS: Once a project is clearly defined and agreed upon, terms are a 1/2 deposit to commence actual work; balance due upon final approval. For larger projects one third deposit, one third upon approval of design proofs, final third due upon completion or at delivery. Your payment of this invoice constitutes full agreement and you are bound by those terms of service.
One set of changes are included in all design work. Further changes orders are subject to additional fees based on current hourly rate.
In the event of failure to pay for any services client understand this could result in CG ceasing work, suspension of the hosting account, CG retention of copyright for items not paid for in full. If payment is not satisfactory as explained about under terms, collection, or court action may be taken. In addition to these measures client is responsible for all attorney fees, court costs and time spent preparing and participating in litigation.
Retainers (including monthly package agreements) are paid a month in advance. CG requires 30 days notice of cancellation after annual contract has been fulfilled. If client deems service unsatisfactory client must contact CG within 10 days of completion of services client deems unacceptable. If customers are not happy with Connection Graphics design services and marketing services we are happy to review any agreements or contracts and discontinue work. Please communicate timely so we may cease further billable work.
Connection Group is on a mission to help medium and small businesses connect with their target audience.
We are a team of marketers, graphic designers, programmers, and business leaders who connect creative concepts with innovative solutions. Our clients are spread across the United States, Canada, and in every region throughout the state of Michigan with a focus on brand development and design in Lansing and Grand Rapids, Michigan.
